Checking the operation of devices and applications across the IT infrastructure, by catching discrete occurrences or patterns within the event logs.
Update: Managing the revision of an existing software products to have them perform optimally.
Upgrade: Managing the installation of a new version of a software product, that will make the new version of the software better than the old.
Data Backup: Duplicating your business data in case of a loss of that data, due to catastrophic events, or due to a security incident.
Recovery: Retrieval and salvaging of data from failed or compromised hardware systems., critical to your business functions.
The process of approving, testing and installing new equipment, or a new release of an application, within an operating environment.
Administration of computers, subsystems and networks needed for the operation of your IT business systems, to help with the efficiency of your organization.
Covers a gambit of services, including hardware and equipment checks, disk cleanup, system updates and patches, and the implementation of anti-virus software, to minimize your company’s downtime.
Provide a resource for the end user with information and support by troubleshooting problems and providing guidance about the company’s computers, software and equipment.
Assist with the day-to-day running of your organization, through the tasks of implementation of office procedures and systems, to help in keeping our organization running its best
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