Our Mission

To bring a high level of IT support to small business computer networks as well as extending, enhancing and supporting existing computer systems through cutting edge technologies, attentive listening, two decades of experience, and

personalized service for an efficient, comprehensive, all-encompassing program to meet the customers' needs at an affordable price.


Small Business Networking

Most small businesses lack the budgets or confidence to commit to long-term service contracts available from traditional IT outsourcing firms accustomed to working with enterprise clients. For IT help, small businesses often resort to freelance consultants or small local support companies and take their chances on inconsistent response and technical blind spots. A common complaint is that the outside expert is "learning on my dime." Major product vendors have addressed the long-underserved small business IT outsourcing market with Cloud solutions, but their by-the-numbers approach and restrictions on custom solutions require a degree of technological standardization rarely found in small business networks. In both cases, when tough problems crop up, support costs skyrocket while worker productivity plummets. ByteBak's approach to IT outsourcing and co-sourcing offers a solution that has proven to work effectively and affordably for both small business and enterprises.


For two decades, ByteBak has specialized in providing enterprise-class network support to customers with small business IT budgets. ByteBak has developed a unique support delivery system that includes a low-overhead but tightly connected virtual office infrastructure, sophisticated remote troubleshooting technology, a large pool of engineers with professional industry certifications from the major technology vendors and security organizations, a Help Desk service model that maximizes responsiveness and ensures follow-through, on-site service availability in the greater Springfield area, and a company culture focused on solving technical problems in the shortest time and at the least cost to customers. All this has helped make ByteBak one of the fastest growing independent network support firms in the greater Springfield area.


By delivering professional know-how when you need it, providing in-depth expertise for critical business applications, offering innovative services such as virtual network hosting, and charging only for services you use with no sign-up or retainer fees for support services provided during regular business hours, ByteBak enables you to maximize the business value of your information system and minimize support costs. ByteBak recognizes that network security, dependability, and efficiency are just as important to small businesses as to large enterprises but that small organizations don't have the economy of scale to invest heavily in computer technology, large in-house support staffs, or super-sized IT outsourcing contracts. ByteBak's fundamental value proposition is that no IT consulting firm can match Bytebak's ability to deliver the network support services your business needs when you need them at prices you can afford.



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